Frequently Asked Questions

We provide complete towing and roadside assistance throughout Medford and Southern Oregon. Our services include emergency towing, jump starts, battery sales and installation, vehicle lockout service, fuel delivery, tire changes, winching and recovery, plus enclosed trailer transport statewide. Whether you need immediate roadside help or safe vehicle transport, we've got the equipment and experience to handle it.

Vehicle emergencies happen any time of day or night. We understand that being stranded isn't convenient, which is why we prioritize emergency calls and work to get to you as quickly as possible. Call (541) 821-1376 for immediate assistance.

We proudly serve Medford, Ashland, Central Point, White City, Phoenix, Cave Junction, and surrounding Southern Oregon communities. For our enclosed trailer transport service, we travel throughout the entire state of Oregon to safely move your vehicle wherever it needs to go.

If your car won't start, you're locked out, stuck in a ditch, have a flat tire, or ran out of gas, that's exactly when you need us. Don't risk your safety trying DIY fixes on busy roads. Our experienced team can handle jump starts, lockouts, tire changes, fuel delivery, and winching safely and efficiently.

We've been serving Medford since 2002, building our reputation on reliable service and honest work. Unlike companies that only tow, we've expanded to offer complete roadside solutions including on-site battery installation, winching, and enclosed transport. We're a locally owned business that treats every customer like a neighbor, not just another service call.

Towing costs depend on distance, vehicle type, and specific circumstances. We provide fair, upfront pricing with no hidden fees. For an accurate estimate, call us at (541) 821-1376 and we'll give you a clear quote based on your specific situation.

Yes, we provide free estimates for all our services. Whether you need towing, battery replacement, or auto transport, we'll give you a clear quote before starting any work. No surprises, no hidden charges - just honest pricing from a trusted local business.

We accept cash and most major credit cards for your convenience. Payment is due upon completion of service. If you have insurance coverage for towing or roadside assistance, we can work with your insurance company to handle the billing process.

Many auto insurance policies and roadside assistance programs cover towing services. Check your policy or call your insurance company to verify coverage. We can provide the documentation you need for reimbursement and work directly with many insurance providers to streamline the process.

For emergency situations, call us immediately at (541) 821-1376. For scheduled services like battery installation or vehicle transport, you can call to set up an appointment. We'll ask for your location, vehicle details, and specific needs to dispatch the right equipment.

Our technician will arrive with proper identification and equipment needed for your specific situation. They'll assess the problem, explain the solution, and provide pricing before starting work. We prioritize safe, professional service and will keep you informed throughout the process. Your safety and satisfaction are our top priorities.

Response times vary based on location and traffic, but we aim to reach you as quickly as possible. Simple services like jump starts or lockout assistance typically take 15-30 minutes once we arrive. Towing and more complex services depend on distance and specific circumstances. We'll give you an estimated timeframe when you call.

Absolutely. Our winching and recovery services are designed for exactly these situations. Whether you're stuck in a ditch, snow, mud, or other difficult terrain, we have the equipment and experience to safely extract your vehicle without causing additional damage.

We stand behind our work with over 20 years of experience serving the Medford community. If you're not satisfied with our service, we'll make it right. Our reputation depends on customer satisfaction, which is why so many locals trust us for their automotive needs. See what our customers say about us.

Yes, One Guy Towing & Auto is fully licensed and insured to operate in Oregon. We carry proper insurance coverage to protect both our business and our customers. This gives you peace of mind knowing you're working with a legitimate, professional service provider.

Vehicle safety is our top priority, and damage is extremely rare with our experienced team. However, we maintain comprehensive insurance coverage for the unlikely event that damage occurs during our service. We'll handle any issues promptly and professionally to ensure you're taken care of.